Repair diagnostics and data recovery assessments. Secure checkout. Fees are shown before payment.
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What do you need?
Choose the closest option. If you are not sure, we will guide you to the safest route.
Help me choose
Answer a few quick questions and we will recommend the safest route.
Is your device powering on?
Can you access your files or data?
What happened?
Choose your device
Choose the brand
Enter the model
Example: Enter your exact device model.
Not sure? Check Settings → About Device. For phones, an IMEI checker can also help identify the model.
Primary fault
Select the main symptom you are experiencing.
What happened before the fault appeared?
🔎 This is one of the most important questions in the booking process. Understanding what happened before the failure helps us pinpoint the likely cause, prepare for assessment, and improve the chances of a successful repair or data recovery.
Device assessment
A few quick checks help us understand the condition of the device before it arrives.
Is the device powering on?
Is anything visible on the screen?
Has the device been exposed to liquid?
Is there physical damage?
Has anyone attempted repair before?
Device access for testing
We will never ask for your passcode during booking. If needed, we may request it later through a secure link.
Limited testing notice: Without device access, we may not be able to fully test all features after repair or fully assess recovery options. This may limit what can be verified during assessment.
Recommendation
Customer & shipping details
Please enter the address where you want your device returned after assessment or repair. This address will also be used to generate your shipping label, so please include the house number, street, city and postcode.
Data recovery delivery
We will attempt to recover a full device backup where possible. If that is not possible, the assessment will explain what data appears retrievable and which recovery route is recommended.
Choose service level
Your diagnosis timeline starts from the date your device is received at our lab. Standard diagnosis is estimated at 2-3 working days.